Payments & Refunds

PAYMENTS

Payments are made for goods and/or services at the customer’s discretion.

Payments may be for:

  • Live experiences including Retreats, Courses, Tours, Vacations, Seminars and other activities where the customer attends a location where a service is provided by ph360.
  • Memberships to ph360 and Shae including set duration special offers, monthly, annual and lifetime options.
  • Tokens and bulk memberships including set duration special offers, monthly, annual, lifetime and packaged tokens.
  • Coaching services booked through ph360.

Payment methods

Payment may be made for goods or services online via Clickbank, Paypal or bank transfer (where negotiated).   ph360 is not liable for any bank, transaction or conversion fees charged in addition to the service or product price at time of purchase.

By purchasing goods or services from ph360, you agree to the purchase price.

Recurring payments

Recurring payments will be made in regulation with the stated terms upon purchase.

Payment for Live Experiences

Places are strictly limited at live experiences to ensure true personalisation and maximum experience for the individual.

Retreats/Vacations/Tours

Full payment is required a minimum of 60 days prior to your chosen Retreat

Courses

Full payment is required a minimum of 3 days prior to your chosen course.

Payment Plans

Payment plans are available however full payment for the live experience must be completed within the timeframes as stated above.

Payment plans incur a 5% processing fee in addition to the standard price of ph360 product or service.

Tokens or Bulk Membership

Full payment is required prior to release of your membership tokens.

REFUNDS

If you choose to no longer receive or utilise your service or product, the following options are available:

  • Cancel and Refund
  • Reschedule
  • Transfer

1. Cancel and Refund

Memberships

No cancellation fees.

No refunds are given for partially or fully used memberships.

Cancelling your recurring payment membership results in denied access to your ph360/Shae account and deletion of your important health history data. You will no longer be eligible to receive future notifications regarding research advancements that may be applicable to improving your personal health circumstances or treatments for diseases you may be susceptible to. Please request to be fully informed of the health benefits before you cancel here. Please read the full privacy statement here for more information regarding your secure data.

To cancel or terminate your membership, please visit “My Account” in your app and follow the instructions to terminate or cancel your account.

To avoid being billed unnecessarily by a recurring payment, if you choose to cancel your membership, please do so before your next recurring payment is due.

Better than 100% Money Back Guarantee*

If you purchased a full price annual or lifetime membership after March 14th 2019, we guarantee your health results. If you follow ph360/Shae recommendations for 30 days and your health has not improved, we will give you a full refund AND let you keep your membership.

*Requires a complete data set and proof of implementation. Specifically, you MUST:

  • have fully complete PHA and “How are you feeling?” surveys, initially and at 30 days;
  • prove that you followed ph360 daily food protocols AND lifestyle recommendations for 30 days.

Data provided must be honest and accurate, as per testifying under oath in a court of law.

Live experiences (Retreats, Courses, Tours, Vacations, Seminars, etc.)

Cancellation fees apply.

A full refund is available up to 60 days prior to the commencement date of the event, minus the cancellation fee of 10% of package cost.

A 50% partial refund is available between 60 and 30 days prior to the commencement date of the event, including the 10% cancellation fee.

No refunds are available for live events within 30 days of commencement date of the event.

Reschedule or refund in case of immediate civil unrest or natural disaster is at the discretion of the company.

If a live experience is canceled by ph360, ph360 will refund in full, reschedule or transfer payment made for the canceled experience.

No refunds are given for travel costs to or from any live experiences. We recommend purchasing travel insurance to cover your experience in case of any unexpected delays or cancellations.

Coaching Services booked through ph360

No refunds. Cancellation fees apply.   As coaches often have a waiting list for bookings, if you’re unable to make your appointment, we require 6 business hours notice, otherwise you will still be required to make payment for your consultation, forfeiting your coaching fees and your allocated session. This is so that your coach can offer your appointment to someone else that needs it while also being considerate of the coach’s time.

  • Cancel your appointment within 6 business hours: full fee of consultation is charged and coaching session is forfeited.
  • Cancel your appointment with more that 7 hours notice: Reschedule your coaching appointment with no penalty.
  • No refunds are given on coaching sessions or packages.

If you are unhappy with your current coach or would like to experience a new coach, please contact [email protected] for assistance.

2. Reschedule

Live experiences (Retreats, Courses, Tours, Vacations, Seminars, etc.)

Reschedule fees may apply. You are allowed 1 free date/venue change once in the reservation system if more than 60 days in advance of your reserved/secured live experience. Additional date/venue changes incur a 10% of the total package fee if made more than 60 days prior to the commencement date of the live experience.

A rescheduling fee of 25% will be incurred for date/venue changes made between 30-60 days prior to the commencement date of the live experience.

Date/venue changes are not permitted less than 30 days prior to the commencement date of the live experience.

3. Transfer

Memberships

No transfers are available for Membership fees.

Live experiences (Retreats, Courses, Tours, Vacations, Seminars, etc.)

A customer may request to transfer the full payment made for a service to apply to a different service or product offered by ph360 adhering to the following guidelines:

Please note: Transfers are not applicable to same service or product on different dates or at different locations. This is considered a reschedule. Please see Reschedule policy for more.

Transfer to a different service or product may take place with a 25% administration fee between 60 and 7 days prior to the commencement date of the live experience.

Transfer to a different service or product may take place without any fees a minimum of 60 days prior to the commencement date of the live experience.

All refunds, transfers, and reimbursements are made at the discretion of the ph360.